🚚 Fast and Free Shipping Worldwide

60-Day Price Match 

↩️30-Day Returns  | 🛡️2-Year Warranty

🚚US & Europe: 2–5 Business Days Delivery

🚚5–10 Business Days to Other Regions

Aftersales Policies

TOOCAA provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of different products. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Service Email: service@toocaa.com

Warranty Coverage

Item Warranty Coverage Warranty Period Instructions
TOOCAA L2 Main Components 24 months Covers main product components. Excludes non-warranty accessories: user manual, consumables, screwdrivers, and toolkits.
TOOCAA L2 Laser Module Main Components 12 months —
TOOCAA NOVA Laser Module Main Components 12 months —
TOOCAA NOVA Main Components 24 months Covers main product components. Excludes non-warranty accessories: user manual, consumables, screwdrivers, and toolkits.
Smoke Purifier Main Components 24 months Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. User manual, filters, and exhaust pipes are not covered.
Rotary Accessory Series Main Components 24 months Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. The user manual is not covered.
Smart Air Assist Main Components 24 months Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. The user manual is not covered.
— Accessories No Warranty
(Free replacement if damaged upon receipt)		 User Manual, material, screwdriver, toolkit, grease.
Consumable Processing Materials — No Warranty
(unless damaged upon receipt)		 —
Digital Content — No Warranty —

60-Day Price Guarantee Policy

 

At TOOCAA, we are dedicated to providing high-quality products at fair, competitive prices. To ensure you shop with complete confidence, we offer a 60-Day Price Match Guarantee on all direct purchases made through our official online store.

Core Coverage & Protection Window

If the price of an item you purchased on toocaa.com decreases within 60 calendar days from your original purchase date, you are eligible to request a refund for the price difference.

  • Refund Method: Approved price difference adjustments will be provided in the form of store credit or a gift card, based on your preference.

Eligibility Criteria & Comparison Standards

To qualify for a price match refund, your request must meet the following criteria:

  • Identical Item: The comparison product must be identical in model, color, specifications, version, and included bundled accessories.
  • Price Basis: Price comparisons are calculated based on the final checkout price (the net purchase price paid after applying eligible storewide discounts, excluding taxes and shipping fees).
  • Proof Requirement: You must submit valid proof during the 60-day window, including an active product link and a clear screenshot displaying the lower price on our official website.

Policy Exclusions & Non-Eligible Scenarios

The 60-Day Price Match Guarantee does not apply to:

  • Major Promotional Events: Time-limited flash sales, clearance events, or major seasonal campaigns (e.g., Black Friday, Cyber Monday, Anniversary Sales).
  • Exclusive & Personalized Discounts: Price differences resulting from personalized discount codes, VIP loyalty rewards, referral incentives, trade-in program credits, or employee discounts.
  • Bundled & Free Gift Offers: Promotions that include free gifts, add-on accessories, or bundled values where individual item values cannot be unbundled.
  • Third-Party Sellers: Prices listed on unauthorized third-party platforms, secondary marketplaces, or unauthorized reselling channels.

How to Submit a Price Match Claim

  • Send Your Request: Email our customer service team at service@toocaa.com within 60 days of your purchase date.
  • Provide Details: Include your original TOOCAA Order ID, along with the live URL link and screenshot showing the current lower price.
  • Review & Refund: Our team will verify the claim within 1–2 business days. Once verified and approved, your price difference refund will be processed within 3–5 business days.

Return & Replacement Policy

 

We sincerely hope you enjoy the TOOCAA product, and we aim to ensure that we provide our customers with high-quality services, but we also understand that sometimes you might want to cancel an order or return the product for a refund. For this reason, we have prepared a after sale statement to inform you of the process.

Contact information:

Email: service@toocaa.com. We reply to emails within 1 business day.

30-Day Money-Back Guarantee

Return Eligibility & Scenarios

  • Defective, Damaged, or Incorrect Items (Full Refund Guaranteed) : If your product arrives damaged, defective, or incorrect, you are fully entitled to a 100% refund or free replacement. TOOCAA will cover all return shipping fees. Photo/video proof of the damage or defect is required when submitting your claim.
  • Non-Quality Returns (Standard 30-Day Guarantee) : If you wish to return a fully functional item simply because you changed your mind, the item must be undamaged, free of heavy smoke stains and without unauthorized modifications, and in like-new, resellable condition with original factory packaging and accessories.

Return Shipping Costs & Service Fees

  • Quality / Transit Damage Issues: TOOCAA provides a prepaid return shipping label. No fees will be deducted from your refund.
  • Change-of-Mind Returns: For non-quality-related returns, the customer is responsible for return shipping costs. Original shipping charges (if applicable) are non-refundable. Returned items must be free of human-caused damage and complete with no missing parts. Upon receipt and inspection of the returned product, a service or restocking fee will be deducted from your final refund based on the actual condition and usage of the item.

    If it's a machine, it must have been lasered less than 50 times.

    Package Status Product Category Service Fees
    Unopened Machine 10%
    Unopened Accessory 15%
    Opened, Unused Machine 15%
    Opened, Unused Accessory 20%
    Opened, Used Machine 30%
    Opened, Used Accessory 20%
  • Bundled Free Gifts & Consumables: For non-quality returns, bundled promotional gifts must be returned alongside the main machine (or their retail value will be deducted). Opened or used material consumables are non-refundable.

Step-by-Step Return Process

  • Initiate a Request: Contact our official customer service at service@toocaa.com with your Order ID, proof of purchase, and photos showing the current condition of the product and packaging to obtain a Return Merchandise Authorization (RMA) and designated return address. (Please do not send items back without prior RMA authorization; unapproved returns cannot be processed.)
  • Ship the Package: Pack the item securely in its original protective packaging to prevent transit damage. Ship the item back to our designated warehouse within 14 days of RMA approval and provide us with a valid tracking number.
  • Warehouse Inspection: Upon arrival at our facility, the TOOCAA technical team will perform a detailed inspection within 3 to 5 business days to confirm the product meets all return criteria.
  • Refund Issuance: Once the inspection is passed, your refund will be processed and automatically applied to your original payment method (e.g., Credit Card, PayPal, Klarna, Affirm) within 3–7 business days, depending on your card issuer or bank processing times.

Non-Returnable Items

The 30-day money-back guarantee does not apply to:

  • Products purchased through unauthorized third-party retailers or unauthorized secondary markets.
  • Digital software products, digital licenses, or downloadable design files once issued.
  • Products damaged by improper operation, unauthorized disassembly, or force majeure events.

30-Day Replacement Service

We are committed to delivering high-quality products. If your order arrives damaged, defective, or incorrect, we offer a hassle-free 30-day replacement service from the date of delivery.

Eligible Scenarios for Replacement

You are eligible for a free replacement within 30 days of delivery under the following conditions:

  • Defective or Malfunctioning Items: The product has a manufacturing defect or non-human-caused functional failure.
  • Transit Damage (DOA): The package or machine arrived damaged during transit. (Clear photo/video evidence of the outer box and damaged machine is required within 48 hours of delivery).
  • Incorrect Item Received: The item delivered does not match your order details.

Exchange Shipping Costs

  • Quality & Incorrect Items & Transit Issues: For approved replacements due to product defects, transit damage, or shipping errors, TOOCAA will cover all round-trip shipping costs and provide a prepaid return shipping label.
  • Non-Quality Exchanges: If you wish to exchange a fully functional item for a different model or accessory, the request will fall under our 30-Day Money-Back Guarantee guidelines, and return shipping fees will apply.

Replacement Process

  • Submit Evidence: Contact our support team at support@toocaa.com with your Order ID, a detailed description of the issue, and photos or videos showing the defect or damage.
  • Technical Verification: Our technical team will review your claim within 1–2 business days. Once verified, a Return Merchandise Authorization (RMA) and a prepaid shipping label will be issued.
  • Dispatch of Replacement: A new replacement unit or part will be dispatched promptly upon receipt and verification of the returned item (or immediately upon claim approval for eligible direct replacement parts).