60-Day Price Guarantee Policy

At TOOCAA, we are dedicated to providing high-quality products at fair, competitive prices. To ensure you shop with complete confidence, we offer a 60-Day Price Match Guarantee on all direct purchases made through our official online store.

Core Coverage & Protection Window

If the price of an item you purchased on toocaa.com decreases within 60 calendar days from your original purchase date, you are eligible to request a refund for the price difference.

• Refund Method: Approved price difference adjustments will be provided in the form of store credit or a gift card, based on your preference.

Eligibility Criteria & Comparison Standards

To qualify for a price match refund, your request must meet the following criteria:

• Identical Item: The comparison product must be identical in model, color, specifications, version, and included bundled accessories.
• Price Basis: Price comparisons are calculated based on the final checkout price (the net purchase price paid after applying eligible storewide discounts, excluding taxes and shipping fees).
• Proof Requirement: You must submit valid proof during the 60-day window, including an active product link and a clear screenshot displaying the lower price on our official website.

Policy Exclusions & Non-Eligible Scenarios

The 60-Day Price Match Guarantee does not apply to:

• Major Promotional Events: Time-limited flash sales, clearance events, or major seasonal campaigns (e.g., Black Friday, Cyber Monday, Anniversary Sales).
• Exclusive & Personalized Discounts: Price differences resulting from personalized discount codes, VIP loyalty rewards, referral incentives, trade-in program credits, or employee discounts.
• Bundled & Free Gift Offers: Promotions that include free gifts, add-on accessories, or bundled values where individual item values cannot be unbundled.
• Third-Party Sellers: Prices listed on unauthorized third-party platforms, secondary marketplaces, or unauthorized reselling channels.

How to Submit a Price Match Claim

• Send Your Request: Email our customer service team at service@toocaa.com within 60 days of your purchase date.
• Provide Details: Include your original TOOCAA Order ID, along with the live URL link and screenshot showing the current lower price.
• Review & Refund: Our team will verify the claim within 1–2 business days. Once verified and approved, your price difference refund will be processed within 3–5 business days.