Warranty Policy
TOOCAA provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of different products. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty Service Email: service@toocaa.com
Warranty Coverage
| Item | Warranty Coverage | Warranty Period | Instructions |
|---|---|---|---|
| TOOCAA L2 | Main Components | 24 months | Covers main product components. Excludes non-warranty accessories: user manual, consumables, screwdrivers, and toolkits. |
| TOOCAA L2 Laser Module | Main Components | 12 months | — |
| TOOCAA NOVA Laser Module | Main Components | 12 months | — |
| TOOCAA NOVA | Main Components | 24 months | Covers main product components. Excludes non-warranty accessories: user manual, consumables, screwdrivers, and toolkits. |
| Smoke Purifier | Main Components | 24 months | Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. User manual, filters, and exhaust pipes are not covered. |
| Rotary Accessory Series | Main Components | 24 months | Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. The user manual is not covered. |
| Smart Air Assist | Main Components | 24 months | Covers main product components. Accessories carry no warranty; free replacement is available for defects found upon receipt. The user manual is not covered. |
| — | Accessories | No Warranty (Free replacement if damaged upon receipt) |
User Manual, material, screwdriver, toolkit, grease. |
| Consumable Processing Materials | — | No Warranty (unless damaged upon receipt) |
— |
| Digital Content | — | No Warranty | — |